pack it has become a trend in recent weeks. And not for the effectiveness of the services of transport and parcel for which it was established five years ago in Dubai. This company has entered the eye of the hurricane due to the multiple complaints from dozens of users regarding the delay or loss of their parcels. Most of the accusations can be seen through the social network Twitter, where the allegations of an alleged scam linked to Pack have gone viral.
But what is Pack and what are its services?
To get into context a bit and understand what is happening, the first thing you should know is that it is a company constituted by international engineers to offer transport and parcel services. According to the information provided by its official website, Paack was created to "offer added value to online sales" so common today.
In fact, great as Amazon y The English Court have requested their services, in the midst of strategic alliances that, according to questions made by users, could put at risk the good reputation that both virtual stores have achieved, after years of uninterrupted work.
Currently, Paack is based in Barcelona, where it has managed to form a work team of more than 200 people. The point is that among the most prominent complaints in Twiiter, none of them answer the calls made to request clear information about the whereabouts of the packages sent that "never reach their destination."
Why is Paack presented as a more than acceptable option?
Like any company today, Paack has also developed an official internet page in which it shows relevant information about its services. Surely, your intention has been to make yourself known and attract more customers. Among the most relevant data on your website, we can find a section that explains why it is a good option.
- Value proposal: It guarantees deliveries following certain parameters, including the scheduling option for its clients to know the whereabouts of their shipments.
- Technological platform: The Paack platform has been created with the most advanced systems, in order to guarantee a huge experience.
- Delivery experience: According to its own portal, its delivery capacity has the "best rating" by customers, as well as that of Google TrustPilot.
- Own transport network: The company claims that it controls its own distribution network. But it is not all, since it also affirms that the professionals available for the conduction of transports have an optimal level of experience.
- National and European coverage: They also report that they are available in just over 60 cities from 4 countries. Additionally, they indicate that they are in the process of expansion and growth.
Complaints are in constant progress
Even though their website talks about the benefits that you can get by hiring Paack, users have unloaded their fury on Twitter and negative comments for a "terrible service" have become more and more recurrent.
The tone used by users shows their dissatisfaction, claiming in most of the messages published that they have been victims of scam. If we compile and analyze the tweets, we can highlight the following:
- Paack has apparently said on a few occasions that they have not been able to deliver certain parcels as there is no person in charge at home who can receive them. But the same users deny the information, claiming that at the time of the supposed delivery recorded by Paack there have been people at the reception site.
- Users have stated that due to the constant delays, they have tried unsuccessfully to establish communication with the shipping company. They have ensured that there is no one who attends the emails and through the chat they do not get the answers they need.
- Among the complaints on Twitter, we found that several people have made several orders to virtual stores, of which they have not received any when the products are sent by Paack.
- Apparently, Paack also indicates on its platform that certain products have been delivered, when the same users claim that they have not received any product in their hands. In fact, some complain that they have not had an answer for more than a month and fear that they will lose their order forever.
- Others recommend requesting information about the company that will ship certain products after being purchased online. If they will be entrusted to Paack, they suggest canceling the service immediately, in order to avoid losing the money and the product.
- One group indicates that they will avoid shopping at stores that choose Paack as their transport company. But they also believe that stores like Amazon and La Corte Inglés should avoid this type of service so as not to lose their reputation.
- Online stores such as Amazon have alleged that their deliveries have been made in a timely manner to Paack, which is in charge of making the shipment. In fact, other virtual stores have assumed some responsibilities by returning their customers the money for their purchase.
- There are clients who do not explain how in the Paack platform, the status of submitted changes in fractions of minutes to delivered.
- The majority brand the aforementioned transport and parcel company as a scammer, there were even those who published the photo of the founders on their account so that they would be recognized by other people.
Despite the multiple complaints and questions, the local and national press has not echoed the situation. Nor do we know of a pronouncement from the company's representatives. Meanwhile, people who feel scammed by Paack, will continue to use social networks to download against a company that ensures that its success rate exceeded 90%, but that in practice and judging by the comments against him, it shows the opposite.
