LANDANI
Woweruza wa Palma Mercantile wagamula Air Europa kuti ilipire tikiti yomwe yathetsedwa chifukwa cha mliriwu (yonse ya ma euro 304,78) kuphatikiza ndalama zomwe wokwerayo adalipira ku bungwe loyendera maulendo (134,78 euros). Pakadali pano, chigamulochi chikhala chimodzi mwazomwe makhothi amalamula tsiku lililonse pakadapanda mkwiyo wa mkulu wa khothi ku kampani ya ndege. Chitonzo chomwe ndi zomwe amachita amathandizira kuti makhothi azidzaza kwambiri, makamaka kuyambira kufalikira kwa Covid mu Marichi 2020, adagwa. Chigamulochi chikutsutsa Air Europa kulipira ndalamazo ndi chilengezo chomveka cha "kusasamala". Kumbukirani kuti m'mbuyomu panali mlandu wosagwirizana ndi malamulo, womwe kampaniyo idakana, motero kukakamiza wogula kuti apite kukhoti ndi ndalama zomwe zimakhudzidwa ndi izi komanso "ntchito yayikulu" yomwe gawo lazamalonda limathandizira.
Wokwerayo, yemwe adakonza zoyenda ndi mwana wake wamwamuna womaliza kuchokera ku Madrid kupita ku Gran Canaria mu Epulo 2020, anali m'modzi mwa omwe adakhudzidwa ndi kuyimitsidwa kwa ndege chifukwa cha alamu. Ngakhale kuti nthawi zonse ankapempha kubwezeredwa kwa matikiti onsewa, zomwe Air Europa adamupatsa zidzakhala voucher yoyenda nthawi ina.
Kudziteteza kwake, kochitidwa ndi loya wa 'reclamador.es' Jorge Ramos, anayesa kupereka mgwirizano wamtendere ndi kampaniyo, koma inakana kutero, kotero kuti mlanduwo unathera kukhoti. Zopemphazo zitavomerezedwa kuti zikonzedwe, Air Europa idawonetsa povomereza kuitanitsa kwa € 304,78, pozindikira kuti ndalamazo ziyenera kulipiridwa, ndikutsutsa € 134,78 yotsala yomwe idaperekedwa ngati komiti yopita ku bungwe loyendetsa maulendo, akutsutsa kuti izi sizingachitike. kunyamulidwa ndi ndege, chifukwa zingafanane ndi zogulitsa zokhuza kulowererapo kwa mkhalapakati.
Komabe, ngati kufunafuna chitetezo cha malangizo a European Commission pazaufulu wokwera pazochitika zomwe zachitika chifukwa cha coronavirus, okwera ali ndi ufulu wopeza ndalama zonse za matikiti omwe adathetsedwa chifukwa cha mliri wa covid ndipo zomwe sizinathe. kusangalala.
Wogula alibe mlandu
M'chigamulochi, chomwe ABC idapeza, wamkulu wa Mercantile Court nambala yachiwiri ya Palma akutsimikizira kuti Air Europa iyenera kulipira ndalama zonse kwa wokwerayo chifukwa chakuti tikiti idagulidwa kudzera ku bungwe loyendetsa maulendo sichichotsa mlandu. udindo. Mlanduwu, akukumbukira kuti, umatsutsana ndi ndege yomwe ili ndi mgwirizanowu ndipo imawonedwa kudzera ku bungwe loyendera maulendo ndipo okwera sayenera kuvulazidwa ndi mgwirizano wamkati pakati pa ndege ndi oyimira pakati omwe amagwira nawo ntchito.
Woyimira milandu pamlanduwo akutanthauza chigamulo cha Khothi Lachilungamo la European Union la Seputembara 12, 2018, molingana ndi zomwe Regulation 261/2004 iyenera kutanthauziridwa mwanjira yakuti mtengo wa tikiti ukachotsedwa. ndege "ziyenera kuphatikizapo kusiyana pakati pa yomwe inaperekedwa ndi wokwera ndegeyo ndi yomwe inalandiridwa ndi wonyamulira ndegeyo, pamene kusiyana koteroko kukufanana ndi ntchito yomwe munthu yemwe adatenga nawo mbali ngati mkhalapakati pakati pa awiriwa, pokhapokha ngati ntchitoyo idakhazikitsidwa kumbuyo. wa chonyamulira mpweya«, zomwe sizinachitike mu nkhani iyi.
